Frequently Asked Questions

Shipping

How long does shipping take?

Most orders are processed within 1–2 business days. Standard shipping typically takes 5–10 business days depending on your location. Expedited options may be available at checkout.

Do you ship internationally?

Yes! We ship to many countries worldwide. International orders may be subject to customs duties and import taxes, which are the responsibility of the recipient.

How do I track my order?

Once your order has shipped, you'll receive a confirmation email with a tracking number. You can use this to monitor your delivery status.

Returns & Refunds

What is your return policy?

We want you to be completely satisfied with your purchase. If you're not happy with your order, please contact us within 30 days of delivery to initiate a return. Items must be unused and in their original packaging.

How do I request a refund?

To request a refund, please reach out to us via our Contact page. Once your return is received and inspected, we'll process your refund within 5–7 business days.

Product Safety

Are your products safe for pets?

Absolutely. Pet safety is our top priority at JoDi Co. All of our products are carefully selected and reviewed to ensure they meet safety standards for your furry family members. If you have specific concerns about a product, feel free to contact us.

What types of pets are your products designed for?

Our product range is primarily designed for dogs and cats, though many items are suitable for other pets as well. Product descriptions will note any specific size or breed considerations.

Orders

Can I change or cancel my order after placing it?

We process orders quickly, so please contact us as soon as possible if you need to make a change or cancellation. We'll do our best to accommodate your request before the order ships.